How To: Reset a non-responsive Blackberry 7130e

It seems that my BlackBerry and I get in fights every once in a while. While attempting to “fix” it in order to enable Bluetooth synchronization with my new work laptop, I discovered that it was missing not one, but two, critical services for this type of connection: Desktop Connectivity and Wireless Bypass. Unsure of how to restore the services that were there when I purchased the device I proceeded to restore the settings to the factory defaults (after a handy backup of all my data, of course). After waiting 30 minutes for the device to erase the data and reset, to no avail, I performed a hard reset by removing the battery (read: mistake #1).

Upon reinserting the battery, I was greeted with a white screen, spinning hour glass, and frantically blinking red light. After 30 minutes I began to worry that I had interrupted the process and was going to be unable to reawaken my device. I tried multiple hard resets and kept coming up with the same results. I even tried powering the device with the USB cable and no battery. A pretty screen showing me that I had no battery was as far as I could get. I turned to the BlackBerry Desktop Manager software to see if it would recognize the device. As the 7130e powered on, the Desktop Manager software would briefly recognize that it was connected but once the hour glass began spinning the software acted as if the device was not there. Timing is everything.

I pulled up the Application Loader section of the software and, with my BlackBerry connected, performed a hard reset. When the screen turned on I clicked “Next” and we have connection! The Application Loader recognized that the BB was in trouble and instantly prompted me to reinstall the OS and core system software. A simple click of the “Next” button and a quick 15-20 minutes and I’m back up and running.

Hopefully there’s no permanent damage.

5 Replies to “How To: Reset a non-responsive Blackberry 7130e”

  1. That really saved me, too.

    The unbelievable thing is that I searched Verizon’s online knowledgebase, and then I called their tech support, and the only thing they could suggest was that I buy a new Blackberry.

    Really unbelieveable.

    Thanks again…

  2. Dude you are a saint. I am sure you have saved a lot of poeple time and $$$$$$. I would like to thank you for the ones that do not post….

    Thanks again

  3. yes the Application Loader is a very very good section of the softwares, and i have used it to fix 30+ phone over the past year: however I have the 7130g and I have also downloaded many versions of the OS, thought none of which seem to want to install, may be you could offer me a useful line. I now i would be forever grateful

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